Administrator – FMG – Huddersfield


Salary: From £19,554 to £21,995 depending on level of experience & competitive bonus scheme

Location: Huddersfield

Contract: Full Time, Permanent – 37.5 hours per week

Are you an experienced Administrator with excellent customer service skills?

Are you keen to take on a fresh challenge in a vibrant, interesting, and expanding business? We have just the role for you..

Due to another significant new business win with a leading UK insurer, our Engineering team is growing and we’re looking for experienced Administrators to join us.

As a Total Loss Administrator, you will be responsible for ensuring all inspections are arranged in a timely manner and the time to authorise repairs is kept to a minimum. With a pro-active approach to claims management, you will ensure that all claims are progressing as planned, having challenging conversations with our repair network, insurers and both fleet and third-party customers when needed. You will tailor processes to best fit the client and find inventive solutions in order to ensure prompt settlement of our client’s claims, while providing the very highest standards of customer service.

What’s in it for you?

Salary- From £19,554 to £25,732 depending on level of experience.

Bonus- A competitive bonus scheme on top of your basic salary.

Annual leave- 33 days holiday increasing to 36 with length of service (inclusive of public holidays).

Pension- Aviva 3% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

About You:

Experience in Administration and a good understanding of the Insurance industry would be ideal but it’s not essential. What is most important to us is that:

You’ll be self-motivated, with an eye for detail and proven problem-solving skills.
You’ll gain genuine satisfaction from finding ways to continually provide exceptional customer service and improve product offering.
You’re an outstanding communicator, have strong questioning and listening skills, together with strong negotiation skills and the ability to challenge information to get the best result for our customer whilst quickly developing rapport with customers and suppliers over the phone.
You’re a team player and strive to ensure the achievement of personal goals as well as providing support to colleagues.
You’re comfortable working on computers, including the use of bespoke systems along with Microsoft packages.

About FMG:

As the UK’s leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. We have extensive experience managing the most complex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Be part of our future

To find out more about our great opportunities, apply today and a member of our team will be in touch!

Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we’ll leave you a voicemail so that you can give us a call back at more convenient time.

Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn’t be easier!

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