Claims Team Leader – CLD Recruitment Ltd – Huddersfield

CLD Recruitment Ltd

Claims Team LeaderHuddersfield Salary up to £33,000 + Fabulous Benefits PackageHybrid workingAre you looking for a more flexible working environment with a mix of office and home working?Do you have experience in Personal Injury claims?If you answered yes to the above, this could be your next career move!An exciting opportunity with a well-known Law Firm are looking for a Claims Team Leader to join their Family feel team. Responsible for the team's performance imparting your knowledge and experience of personal injury claims and enquiries, demonstrating your technical capabilities in assessing and validating enquiries.Key duties of the Claims Team Leader:* Effectively contribute to the delivery of the departmental objectives through the claims team achieving agreed performance targets as part of meeting the overall expectations of the Company; * Effectively plan, manage, control, prioritise and communicate both your own workload and that of those individuals within the claims team to perform the expectations of your role, contributing to the successful delivery of the strategic department plan; * Capable of assessing all new claims enquiries in a live environment to assist team members giving consideration to all relevant case issues applicable to accepting or rejecting a new enquiry; * Certain shifts, or at times of high customer demand, the role may involve assisting the team in the handling of new enquiry calls; * Barging of live calls to provide detailed assistance to team members as required; * Objectively assess the authority levels of claim team members and their suitability for making individual assessments of new enquiries; * Work with the Quality Control and Audit Lead to perform structured reviews of work carried out by members of the claim team using computerized records and call recordings to ensure that expected quality standards are being produced and identifying and acting on any issues that arise out of such reviews and where either individual or team performance is at risk;* Maintaining a consistent positive message to all clients, colleagues and any other working partners that you may communicate with; * Assist with recruitment within the team including interviewing and induction of new starters; * Attend and contribute to meetings and/or audits with clients, business partners or other suppliers as required; * Apply your knowledge and experience of the legal services industry to make quick, accurate and confident decisions within the team and for those team members requiring guidance; * Be a champion of the values across the business, ensuring that the claims team always understand and display our values in their daily conduct; Skills:Essential* Should be currently working in the legal services industry and have an in-depth knowledge of the claims industry. * Previous call handling experience and supervising/managing others, including coaching and mentoring in a telephone-based customer services team within a legal and target driven environment. * Experience of delivering agreed values and objectives * Technically competent in assessing new client enquiries to ensure that they are processed correctly. * Desirable* Familiar with the role and regulations of an authorised Claims Management Company. * Familiar with leading teams in a remote working environment.Skills * Accuracy and attention to detail * Ability to gain the respect and enthusiastic support of the whole team * Ability to energise and enthuse the team to fulfilling all expectations consistently * Ability to promote a high level of co-operation between all team members * Ensuring team members are provided with all the tools necessary to fulfil their own personal and the Companies ambitions * A flexible approach to work with the ability to adapt and plan for new and changing priorities. This is a full time role operating on a 5 week rotating shift pattern including weekends.If you are interested in this position and have the required experience please apply ASAP!CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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