Customer Claims Handler – FMG – Huddersfield


Salary: From £19,554 to £21,997 depending on level of experience & competitive bonus scheme

Location: Huddersfield

Contract: Full Time, Permanent – 37.5 hours per week

Are you passionate about customer service and want to be part of a forward-thinking company that can offer a range of exciting career opportunities?

We have fantastic opportunities available for you to join our growing team in Huddersfield as a Customer Claims Handler!

Our Loss Recovery team assist our customers who have been involved in non-fault accidents recovering losses on their behalf and pursuing the responsible Third Party/Insurer for costs incurred as a result of the accident. The team effectively manage claims, ensuring that speed and quality of loss recovery is maximised, whilst maintaining FMG’s proactive approach to claims handling. Your role will involve investigating liability, gathering information through different sources, utilising intelligence tools and settling claims in the best interest of our clients.

As a Customer Claims Handler, you will need excellent written and verbal communication skills, alongside a drive to settle claims as effectively and efficiently as possible. You will need to be self-motivated and organised to enable you to manage your own workloads and achieve team targets.

What’s in it for you?

Salary- From £19,554 to £21,997 depending on level of experience.

Bonus- A competitive bonus scheme on top of your basic salary!

Annual leave- 33 days holiday increasing to 36 with length of service (inclusive of public holidays).

Pension- Aviva 3% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

Working hours:

The role is 37.5 hours per week, working Monday to Friday 8.30am until 4.30pm but with the opportunity to compress your hours in to 4 days, giving you an extra day off each week!

About You:

Experience or knowledge in handling claims or Motor Insurance would be ideal but it’s not essential. What is most important to us is that you have:

A positive telephone manner.
A keen eye for detail.
Confidence with office IT and computer systems.
A strong work ethic.
Good team-working skills.
A passion for customer service.

About FMG:

FMG is the UK’s leading independent provider of fleet incident management and specialist vehicle recovery services. Due to continued growth, we are now seeking to expand our Insurance Services teams with ambitious individuals who have the desire and positive attitude to help manage customers’ incidents, ensuring first-class customer service.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Supporting you to be the best Claims Handler you can be – preparing you for success right from the start. When you join us, you will enjoy a structured 12-month training programme allowing us to ensure you continue to develop in your role through on-going coaching and support. Better still, as you progress, your salary will too.

Be part of our future

To find out more about our great opportunities, apply today and a member of our team will be in touch!

Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we’ll leave you a voicemail so that you can give us a call back at more convenient time.

Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn’t be easier!

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