Customer Service and Sales Advisor – The Talent Crowd – Huddersfield

The Talent Crowd

Customer Service and Sales Advisor Huddersfield – Office Based £22,000 Do you thrive in a fast-paced Customer Service and/or Sales environment? Do you enjoy helping others and solving problems? Do you have Call Centre experience? Answered, yes? Then this may be the role for you. Position Overview A Customer Service Advisor is responsible for converting all accident assistance related enquiries into repair opportunities and subsequently deploying to the most suitable repairer and/or mobility provider in accordance with business and client requirements and SLAs. All Customer Service Advisors are responsible for delivering excellent customer service at all times. The key responsibilities include: Answering and actioning all accident assistance enquiries. Selling the features and benefits of accident assistance programmes to customers. Identifying and converting opportunities to sell repair services to ensure repair opportunities are maximised Ensuring all accident management claims are managed efficiently and effectively to completion. Adherence to companies Customer Service Advisor best practice guidance. Delivering excellent customer service and satisfaction at all times. Effective liaison with other departments in the business. To respond and resolve enquiries and problems related to claims. To assess problems and judge when to pass complex queries on to colleagues or managers. To respond to email enquiries from multiple sources and mailboxes. Undertaking general claims tasks and administration as required. Calls answered on accident assistance lines. Identification of repair opportunities. Conversion of opportunities into fault repair deployments Conversion of opportunities into non-fault referralsKnowledge, Skills, and Abilities Selling skills with the ability to promote the benefits of a services Excellent telephone and communication skills. The ability to prioritise and manage your own workload to meet business requirements. Experience of working towards deadlines and performance objectives. Delivering performance related targets in a telesales environment Basic knowledge of Microsoft Office packages

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