I am recruiting for a customer support executive working for an established business based Close to York and Selby. * Working with the aftersales team and support their customers usage their ticketing systems. * Dealing with customer over the telephone or via email * Monitoring, diagnosing, and troubleshooting integrations between various platforms. * Produce reports from various systems to aid the aftersales team and other departments. The ideal candidate * Previous experience in a call centre handling technical fault finding or supporting warranted goods will be advantageous. * Ability to work in effective manner to produce consistent results, independently and part of a close-knit team. * Excellent organisational skills, including the ability to prioritise between competing tasks and deadlines. * Experienced using and administering Freshdesk or similar ticket systems. * Excellent written and verbal skills. The position is 9-5 Monday to Friday 37.5 hrs, currently offering a hybrid pattern (2 days in, 3 days at home – after initial training), but this may be subject to change without notice. Salary level is £21750 – we happy to consider this as a permanent position or a Temp to Perm at the relative hourly rate. Immediate start
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