Downtime Management Executive – FMG – Huddersfield


Location: Huddersfield

Salary: Up to £21,995 + Quarterly Bonus

Contract: Permanent

We have a fantastic opportunity for a newly created role as a Downtime Management Executive to join our Client Service team at FMG, this role will proactively support the wider Client relationships portfolio of accounts

Reporting directly to the Team leaders, you will be responsible for the proactive downtime management of portfolio of clients. You will be tasked with delivering a pro-active approach to claims management with focus on ensuring that all repairs are progressing as planned, having challenging conversations with our repair network, identifying innovative solutions to support progression of our client claims, and liaising with key client contacts.

You will work closely with the Team Leader to ensure the Clients and Clients Relationship field-based team are receiving proactive updates on progression of claims and insights into any known challenges or risk.

What’s in it for you?

Salary- Up to £21,995 DOE + Quarterly bonus

Annual leave- 33 days holiday increasing to 36 with length of service (inclusive of public holidays).

Pension- 3% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- optional hybrid working after successful completion of probation, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

About you:

You’re a proactive and self-driven individual who can confidently communicate at all levels with good interpersonal and presentational skills
You’re a real ‘people person’ who can build trust and support at all levels across a wide network of departments, clients, and partner
A fantastic communicator with good interpersonal and presentation skills.
Proficiency of Microsoft including outlook, word and excel
Previous experience of working in an operational, claims management or client services environment

About us:

FMG is a leading outsourcer of Vehicle Recovery and Roadside Incident Management to National Highways, Police Forces and Fleet Customers.

Be part of our future

Ours is a great place to work! If you would love to join our fantastic Client Relationships team as an Downtime Management Executive apply today to find out more!

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