Helpdesk Support Analyst – Stark Building Materials Ltd – Huddersfield

Stark Building Materials Ltd

We are recruiting for a Helpdesk Support Analyst to join our IT team in Huddersfield on a permanent basis. This is a great role for someone who enjoys giving great customer service and supporting customers with their queries (full training provided). Learn to use a range of skills and tools to do your role whilst working in a tight-knit, culturally diverse team!

This is a hybrid working role, where you will work form home and Huddersfield office on a shift pattern between 7am and 8pm (no more than 37.5 hours) with requirement to work 2 weekends out of 6 (days off in the week to compensate).

Reporting to the Service Desk Team Leader, you will be part of a six member team within the IT Service team.

What you will be doing in your role:

  • Manage inbound customer queries via phone and email.
  • Be first point of contact for IT issues and work within defined SLAs.
  • Speaking with customer to provide updates and manage escalations.
  • Perform scheduled daily tasks and work well within the team to transfer knowledge.

What kind of experience you should have:

  • Excellent customer service skills from any industry.
  • Will consider college or university students looking to build a career in IT.
  • Good verbal communication skills and phone manner.
  • Great listening skills and be able to multi-task.
  • A desire to learn and be a team player.

We offer some fantastic benefits including:

  • Competitive base salary (dependent on experience).
  • Contributory pension scheme.
  • Flexible Holiday buy-sell scheme (allowing up to 3 days holiday to be bought or sold).
  • As an employee you are automatically covered by Life Assurance Scheme.
  • Staff discounts on high street and leisure activities and various other benefits.

STARK Group are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We’d love to hear from you, hit apply and a member of our internal recruitment team will be in touch!

Read more…

To apply for this job please visit

Share this job: