RTA Claims Team Leader – Douglas Scott Legal Recruitment – Huddersfield

Douglas Scott Legal Recruitment

Claims Team Leader – Huddersfield – Claimant – Hybrid – £28k-£32kMy client, a highly recognised Claims Management Company is looking to recruit a Claims Team Leader to join their team based in Huddersfield.Shift patterns will encompass the hours of 8am to 8pm including some weekend work.Key Responsibilities:
Effectively contribute to the delivery of the departmental objectives through the claims team achieving agreed performance targets as part of meeting the overall expectations of the Company

Effectively plan, manage, control, prioritise and communicate both your own workload and that of those individuals within the claims team to perform the expectations of your role, contributing to the successful delivery of the strategic department plan

Capable of assessing all new claims enquiries in a live environment to assist team members considering all relevant case issues applicable to accepting or rejecting a new enquiry

Certain shifts, or at times of high customer demand, the role may involve assisting the team in the handling of new enquiry calls

Work with the Quality Control and Audit Lead to perform structured reviews of work carried out by members of the claim team using computerised records and call recordings to ensure that expected quality standards are being produced and identifying and acting on any issues that arise out of such reviews and where either individual or team performance is at risk

Commit to undertaking continual professional development both individually and with all members of the claims team with direct responsibility for helping to develop those working as Claims Supervisors. This will include planning and participation in regular reviews to identify, recognise and report on both your own development needs and the needs of those within the claims team

Work with the Head of Personnel to plan and deliver training to the claims team, including responsibility for training new members of staff

Assessing probation performance and providing all supporting documentation to the Head of Claims with a recommendation to pass or fail an individual’s probation period
The Candidate:
Currently working within the legal services industry and have an in-depth knowledge of the claims industry

Previous call handling experience and supervising/managing others

RTA experience is essential
Benefits:
Private healthcare

Access to interest free travel loans

Pension scheme

22 days plus bank holidays entitlement

Birthday paid leave

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