Service Desk Analyst Roles (Band 3) – Technology skills – Lindley

Technology skills

Service Desk Analyst

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– Rolling contarct
– £94 a day via Umbrealla A Service Desk Analyst is neded to act as the central point of contact between the customer and the IT service management.

You will receive all IT incidents/request arriving into the Service Desk and where possible will attempt to resolve at first contact.

You will also monitor and escalate all incidents according to agreed service levels.

Main Tasks Provide first line IT support to the NHS and other customer organisations.

Interpret customer requirements and provide advice and support on potential solutions to resolve IT related issues as they arise.

Participate in the development and the delivery of agreed work programmes.

To assist in the provision of an effective Health Informatics support desk service across the Trust.

To receive and record all calls from customers and deal directly with requests and escalate problems in accordance with established procedures.

Ensure users are informed on status and progress of incidents logged with the service desk and ensure that routine tasks needed to meet user requirements are undertaken correctly and on time.

To liaise with the relevant technical teams as required ensuring calls from customers are escalated as appropriate in accordance with service level agreements.

To ensure all administrative tasks are undertaken as per set procedures.

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